| The Secret Diary of an Internet Support Worker |
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Feb 7th |
| I'm back on newsgroups. We drew short straws
today. Apparently, the person who was playing quake for most of the day
yesterday didn't do anything in the newsgroup at all. I've got about 300 posts to answer today. Got to get it done before 6 PM as well, in time for tonights rush. There seem to be loads of complaints yesterday from people saying the number was engaged. Thats nonsense! We're not quite at capacity yet! I suppose I'll have to look in the big book for the answer here. Ah! Super answer. Local Exchange Capacity. Nowt to do with us mate! Suggested comments to add : Ask them to make a voice call at the same time tomorrow if they get an engaged tone, or ask them to contact their telephone provider. I finish the backlog, using some frantic cut and paste (I have three version of the No Swearing Message, each with slightly different spelling mistakes -- just to convince the punters that they're not cut and paste! |